Kreation Specialties Policy

Payment Information

By Internet with Shopping Cart: Orders are processed through CCNOW. They are who you will see listed on your credit card statement not Kreation Specialties. If have any problems please call CCNOW customer service. CCNow Customer Service is ready to help! They can assist you with all questions about an item on your credit card bill or any other questions regarding charges from purchases made from Kreation Specialties.

Billing Inquiries: for all CCNow orders
Call toll free 1- 877- CCNOW- 77
or E-mail service@ccnow.com

By Phone: We do accept phone orders with credit cards. We accept Visa, Mastercard and American Express. We will ask for an email address in order to email you back with your order to verify all is correct.

By Mail: All Orders paid by check will have to wait until your check has cleared (aprox 5 -7 days) then we will ship your order out. Remember to fill out an order form and mail it with your check. We will email you when your order has been shipped.

Deposits: All orders of candy wreaths, candy trees, personalized candy wrapper and gift set orders require a non-refundable deposit of half the cost of the total order. Once order is APPROVED by customer and if for some reason they cancel after the approval the cost of the entire order will be charged to customer's credit card.

Cancellation Charge: Once we start on your candy bar wrapper sample, and you should cancel, there will be a $25.00 cancellation charge.

Return Policy: Kreation Specialties is committed to customer satisfaction. We pack and ship your order as best as we can, but remember that candy is fragile, perishable and highly susceptible to weather conditions.

Once the order is placed and shipped it is NON-REFUDABLE as it is candy or cookies. However, we do not want you unhappy so call us and let us see what we can do about your problem. Liability to you will be limited to the cost of the product purchased, only if we were at fault. We also reserve the right to ask for the damaged purchased item back before we do anything.

Disclaimer: Kreation Specialties and K&S Travel & Crafts, LLC will not be responsible for any dental, allergy, excessive weight gain or any other problems from eating a candy product purchased from us. It is TOTALLY YOUR RESPONSIBILTY.

Remember, SUGAR-FREE may not be allowed in all diet restriction. It is best to consult with your physician, if you are a diabetic or have health concerns.

Our Hours: Our phone number is 908-769-6825. We will accept phone orders or if you need information call us:

Monday thru Friday - 9 am to 9 pm EST
Saturday - 11 am to 7 pm EST
Sunday - 1 pm to 5:00 pm EST

Remember if we are not there to answer your call we will return your call the same day you call, so leave your name and telephone number!!! Don't forget you can also email us for any information.

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